The Strategic Business Units

The ten Migros cooperatives again passed on more than CHF 600 million in price reductions to their customers in 2011, which resulted in an average price fall of –3.9%. Sales of CHF 14.7 billion (–3.3%) were posted. Footfall and volumes of products sold again increased on the previous year.

In a difficult market environment and despite deflation, the Commerce Department managed to generate sales of CHF 6'395.4 million and growth of 5% with 12 305 employees in 2011. In doing so, the business operations were above all dominated by investments in expanding online activities, optimisations of the process chain (e.g. at migrolino), and aggressive expansion (depot). Against this background, earnings before interest and taxes (EBIT) were CHF 63.4 million down on the previous year, but in line with expectations. 

In a challenging economic environment, M-Industrie performed well and gained market shares in 2011. Despite negative inflation and negative foreign currency effects, sales are, pleasingly, even slightly up on the previous year at CHF 5.333 billion.

Migros Bank continued on its growth course in 2011. In a challenging environment, its  mortgage volume and client deposits increased significantly. 

The Logistics & IT Department – Shared Services – is responsible for the national and international supply chain processes and organising them in a cost-effective and efficient way. For its long-standing commitment in the area of sustainability, Migros won the renowned Energy Globe Award in 2011.