The Board of Directors of Migros Bank elects Manuel Kunzelmann as its new CEO with effect from 1 May 2020. The business economist most recently served on the board of directors of Basellandschaftliche Kantonalbank, where he headed the Strategy & Market Services division. Kunzelmann takes over the position from Harald Nedwed, who retires after 17 years at the helm of the bank.

The Migros Group signs the Commitment Letter for the Science Based Targets initiative. By joining the SBTi, Migros is reinforcing its sustainability strategy. It commits itself to defining climate targets that are in harmony with the Paris Agreement within two years. The SBTi is supported by more than 800 businesses worldwide.

Due to the Covid-19 pandemic, normal life is restricted to a minimum and the public is urged to stay at home. In collaboration with Pro Senectute, Migros launches the neighbourhood support platform Amigos during the lockdown. People at higher risk of coronavirus can place their orders online and have them delivered straight to their doorstep by volunteers. About 75'000 deliveries are made in 2020.

At the Assembly of Delegates meeting, postponed until 6 June 2020 and held online due to the Covid-19 pandemic, the Delegates of the Federation of Migros Cooperatives elect the members of the Board of Directors for the 2020 to 2024 term of office. In addition to confirming the President Ursula Nold and the existing members, six new members are appointed: Séghira Egli, Marianne Janik, Martin Künzi, Cornelia Ritz Bossicard, Christoph Tonini and Hubert Weber.

On 27 June 2020, the FMC Assembly of Delegates elects Marianne Meyer as its new President. Meyer served as a member of the Migros Cooperatives Aare and Zurich for 16 years. She was also a member of the FMC Assembly of Delegates for two terms of office. Meyer takes over the post from President ad interim Irmgard Flörchinger with effect from 1 July 2020.

Migros launches the plant-based own-brand V-Love, thus expanding its extensive range of 780 certified vegetarian and vegan products. With V-Love Vegurt, Migros-Industry succeeds in developing the world's first plant-based alternative to yoghurt, made from chickpeas. The V-Love range includes 60 products and will be steadily expanded.

Migros permanently reduces the prices of about 700 popular supermarket products. The items become around 10% cheaper on average. Three quarters are food products and a quarter are non-food items. Among the items to be reduced are untreated lemons, M-Classic eco vinegar cleaner and Bärentatzen chocolates.

Laura Meyer becomes the new CEO of the Hotelplan Group. The lawyer has been on Hotelplan's Board of Directors since 2018, and her extensive digital and business experience will benefit the travel company in the future. Meyer takes over the reins from Thomas Stirnimann, who moves to the Board of Directors. Most recently before joining, she held various management positions at UBS Switzerland AG.

With the launch of MiSENSO, Migros enters the optometry and hearing aid markets, thus adding a new strategic business segment to its health portfolio. The specialist provider MiSENSO will offer a wide range of contact lenses, designer frames, sunglasses and modern hearing aids at fair prices at selected Migros stores. Two pilot branches are opened in Bern and Baden.

The Board of Directors of the Federation of Migros Cooperatives elects Michel Gruber as the new Head of the Commerce Department and a member of the FMC Executive Board. Before joining Migros three years ago, Gruber held various roles at Valora, most recently as Managing Director Food Service Switzerland. He takes over responsibility for the retail companies from Beat Zahnd with effect from 1 March 2021.

Migros Online replaces the online supermarket LeShop and increases sales by 40% to CHF 266 million in a reporting year heavily impacted by the Covid-19 pandemic. Migros Online delivers 44% more orders than in the previous year. To cope with the higher volumes, the online supermarket opens additional warehouses. The product range is increased by 2'000 items.

Migros intensifies its partnership with the sustainable label IP-Suisse. It now uses the label for products that contain IP-Suisse raw ingredients, such as meat or bread. Migros is the largest buyer of products made in accordance with the IP-Suisse standard. A joint project with the label association is aimed at switching to pesticide-free bread grain production.