01 ––
From West Africa to Buchs – the sustainable journey of cocoa beans to Chocolat Frey
▶ Play video
02 ––
100% UTZ-certified cocoa at Chocolat Frey – just one example of how Migros leads the way
▶ Play video
03 ––
Riseria Taverne and Risoletto's rice – careful selection of suppliers and meticulous production
▶ Play video
04 ––
Risoletto comes from
the chocolate heart of
Migros Industry
▶ Play video
05 ––
Quality assurance for
food and consumer
goods – Migros' Swiss Quality Testing Services
▶ Play video
06 ––
94 276 employees from
152 countries – dedicated
to Risoletto and much more
▶ Play video
07 ––
Risoletto passes through many female fingers –
the backbone of Migros
▶ Play video
08 ––
Taking the bitter with
the sweet – one of
3500 trainees at Migros
▶ Play video
09 ––
Just like magic – why Risoletto never runs out
in more than 700 Migros stores and branches
▶ Play video
10 ––
Blind tasting session
with insiders – Risoletto
at the FMC's Assembly
of Delegates
▶ Play video
1 2 3 4 5 6 7 8 9 10

Travel

In the 2012/2013 financial year, the Hotelplan Group achieved a considerable improvement in its operating result of CHF 22 million. The higher EBIT in comparison to the previous year was due to Hotelplan UK's good results and the vastly improved situation of Hotelplan Italia.

Sales decreased by 6.1% to CHF 1.13 billion. (2012: CHF 1.2 billion). The change in sales in 2013 can be explained by the expected sales decline at Hotelplan Italia (EUR –32.3 million) and the loss of revenue from Ascent Travel (Russia). In contrast, Hotelplan UK reported a very pleasing sales increase of GBP 15.1 million.

Earnings before interest and taxes (EBIT) and before effect from pension plans were CHF –4.0 million (2012: CHF –25.9 million), and before depreciation and amortisation (EBITDA) CHF 14.2 million (2012: CHF 1.1 million).

 
Migros Group sales Travel
in CHF million20132012Change
in %
Net revenue from goods and services sold1'130.41'203.2–6.1
Other operating income10.010.9–8.3
Total income1'140.41'214.1–6.1
Earnings before financial income, income tax and pension plan effect (EBIT)–4.0–25.984.6
    
Segment assets197.7137.6 
    
Investments in long-term assets5.210.3 
    
Employees2'5662'359 


Successful start with Travel Service Airlines in Switzerland
With the insolvency of the Hello charter airline, Hotelplan Suisse lost its biggest and most important partner right at the start of the financial year. The tour operator was unable to recover from the resulting changes in 2013, which weighed on the sales figures. This was offset by retailing business: despite sales losses due to the political situation in Egypt, invoiced sales remained virtually the same as in the previous year at CHF 837.8 million (2012: CHF 839.2 million).


Due to the loss of sales in tour operating, the operating profit was lower than in the previous year: in 2013 Hotelplan Suisse reported an EBITDA figure of CHF 9.5 million (2012: CHF 17.3 million) and an EBIT figure of CHF 2.1 million (2012: CHF 9.9 million). Thanks to stable business at the business travel brand of bta first travel, the company managed to deal effectively with the change of charter airline and the partial travel ban on Egypt. The new partnership with the Travel Service Airlines charter airline paid off and will be continued in 2014.


Interhome Group with new sales platform
The Interhome holiday home agency improved its operating performance compared to the previous year, thanks especially to the optimisation of operating costs. The company recorded a 1.0% increase in sales to CHF 182.9 million (2012: CHF 181.0 million). The EBITDA of CHF 2.8 million (2012: CHF 2.6 million) and the EBIT of CHF 1.6 million (2012: CHF 1.1 million) confirm the robust business model. A new online platform was also introduced in the reporting year, which should have a positive effect on future bookings.


Travelwindow Group with optimised operating costs
Major factors in the Travelwindow Group's positive result were the optimised operating costs and the successful start by the new CEO Inka Nobel. With moderately positive results from travel.ch and travel.at, invoiced sales in the reporting year under review amounted to CHF 70.2 million (2012: 70.6 million), with EBITDA at CHF 0.2 million (2012: CHF –1.6 million) and EBIT at CHF 0.0 million (2012: CHF –2.3 million).

Good results abroad
The turnaround in 2013 was driven by Hotelplan UK, which again achieved outstanding results. At GBP 196.6 million, sales targets for the 2012/2013 financial year were exceeded (2012: GBP 181.5 million). EBITDA was GBP 5.7 million (2012: CHF 1.3 million), with EBIT at CHF 4.0 million (2012: GBP –0.8 million).


Hotelplan Italia's results in 2013 were considerably better than in the previous year. Massive restructuring resulted in more efficient cost structures and the product range was streamlined. This caused sales to fall to EUR 75.8 million (2012: EUR 108.1 million), although this figure was achieved with much better margins and more efficiency. As a result, the EBITDA figure improved by EUR 10.1 million to CHF –6.6 million (2012: CHF –16.7 million).

Continuation of proven sustainable development measures
Hotelplan Suisse continued the core sustainable development activities in the reporting year. The tour operator has maintained its successful partnership with the myclimate foundation (keyword: carbon offsetting tickets) to compensate business flights and customer flights. The collaboration with Travelife, which assesses hotels around the world against standardised criteria, was also continued. The range of sustainable hotels was presented on Hotelplan's new, dynamic website. In the year under review, due attention was also given to the commitments in the area of child protection. For example, regular internal courses were held on the fight against child sex tourism, which were attended by a record number of people.

Targets and outlook
In addition to establishing its partnership with Travel Service Airlines, the management of the Hotelplan Group will continue to focus on the internet, where new milestones will be set in 2014 with Migros-ferien.ch, globusreisen.ch and travel.ch.